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Frequently Asked Questions

Find quick answers to common questions about the Agilely TENS Therapy Unit, usage, and more. For detailed queries, feel free to reach out to our support team.

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How does the Agilely TENS Therapy Unit relieve pain?

The device uses Transcutaneous Electrical Nerve Stimulation (TENS) to send small electrical impulses through the skin to the nerves. This process helps block pain signals from reaching the brain and stimulates the production of endorphins, providing effective pain relief.

Is the TENS Therapy Unit safe to use?

Yes, TENS therapy is a safe and non-invasive pain relief method. However, it’s always advisable to consult with a healthcare professional before starting any new treatment.

Can I use the device while working or exercising?

The Agilely TENS Therapy Unit is designed to be compact and discreet, allowing you to use it while engaging in various activities. Ensure it’s securely attached, and the intensity level is comfortable for your needs.

How long does the battery last?

The device comes with a rechargeable battery that lasts for up to 20 hours of continuous use. The duration may vary based on the intensity level selected.

Can I use the device on different body parts?

Yes, the Agilely TENS Therapy Unit can be used on various body parts where pain relief is needed. Please refer to the user manual for guidance on electrode placement.

What is included in the package?

  • 1 x Agilely TENS Machine
  • 10 x Massage Pads (2 large pads, 6 Middle Pads, 2 Small Pads)
  • 2 x Wire Output cables (2 electric leads per cable) for Channel outputs A and B
  • 1 x USB Charging Cable for internal Lithium Battery
  • Rechargeable Lithium Battery- 20 operational hours per charge
  • 1 x Board for placing Pads after use
  • 1 x Carrying bag
  • 1 x User Manual

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Is there a warranty on the Agilely TENS Therapy Unit?

Yes, the device comes with a 1-year limited warranty.

How do I clean and maintain my Agilely TENS Therapy pads?

To restore TENS Gel Pads stickiness, clean them before reusing as follows:
1. Gather materials: You'll need water and a lint-free Microfiber Cloth.
2. Disconnect pads: Ensure the TENS unit is off and pads are disconnected.
3. Wipe gently: Use damp microfiber cloth to remove oil/residue without excessive force.
4. Toothbrush trick: A toothbrush can help re-expose the sticky surface.
Rehydrating TENS Electrode Pads:
1. If Gel Pads are too dry, they may need to by rehydrated.
2. Use a dropper to add water gradually; do not submerge pads in water

Can I use the device while pregnant?

We recommend consulting with a healthcare professional before using the Agilely TENS Therapy Unit or any other electronic therapy devices during pregnancy.

How often can I use the TENS Therapy Unit?

There is no strict limit on usage, but it’s important to listen to your body. Start with shorter sessions and gradually increase as comfortable. If you have specific health conditions or concerns, consult with a healthcare provider for personalized advice.

Do I need a prescription to use the Agilely TENS Therapy Unit?

No prescription is required. The Agilely TENS Therapy Unit is designed for over-the-counter use. However, consulting with a healthcare professional for personalized medical advice is always recommended.

What type of pain is the TENS Therapy Unit effective for?

The device is effective for relieving various types of pain, including but not limited to muscle, joint, and chronic pain. It’s versatile and adjustable to cater to different pain relief needs.

Can I travel with my Agilely TENS Therapy Unit?

Absolutely! The device is compact and portable, making it ideal for travel. Ensure it’s packed securely, and consider bringing extra electrode pads if you plan to use it frequently during your trip.

I have another question?

No problem at all! Please use the form at the top of this page to contact our team directly.

We look forward to hearing from you.